Assistance Center
Expertise & Answers
All the essential information for a premium and constraint-free mobility experience in Morocco.
Booking with FBM CAR is quick and easy. Fill in our online form, send us a WhatsApp message at +212633009207, or email contact@fbm-car.com with your dates, passenger count, and Agadir address. Our team gets back to you promptly and arranges delivery wherever suits you — hotel, riad, apartment, or straight to the airport on arrival.
Of course. FBM CAR understands that families often face unexpected changes — a delayed flight, a sick child, a last-minute plan shift. That's why we accept all modifications or cancellations at no extra charge. Let us know as soon as possible via WhatsApp or email and we'll sort everything out without any hassle.
Two documents are sufficient: a valid identity card or passport, and your current driving licence. Whether you arrive from France, Belgium, Canada, or elsewhere, your foreign licence is accepted without restriction. Handover takes just a few minutes — often under ten — whether at Agadir Al Massira Airport or at your accommodation.
Yes, and it is actually our standard method. FBM CAR accepts cash at the time of vehicle handover. For families returning to Morocco during summer holidays or Ramadan, this is often the most practical option: no international card required, no exchange fees, no blocked pre-authorisation on your account. You pay the agreed amount, your car is ready to go.
Payment with FBM CAR is made in cash at the moment keys are handed over. The amount is what was agreed at booking — no surprises, no last-minute fees. This arrangement is appreciated by Moroccan families living abroad who prefer to settle directly in dirhams or euros at delivery, without going through an online prepayment system.
Yes, all our rates include full comprehensive insurance. Whether you head to Taroudant with the kids, take the Tiznit road, or drive up to see Agadir Oufella at dusk, you travel fully covered. No insurance surcharge will be asked at handover — the quoted price is the final price.
None whatsoever. At FBM CAR, we keep things fully transparent because we know family budgets matter. The rate you see on our site is exactly what you pay: car, insurance, and Agadir delivery included. No admin fee, no hidden tax, no fuel surcharge. What we say is what we charge.
Yes! FBM CAR offers progressive discounts from the first full week. During peak return periods for Moroccan families abroad — summer, Eid, year-end holidays — we adjust our rates to make family mobility affordable. The longer you stay, the lower the daily rate. Contact us directly to find out current deals for your travel dates.
FBM CAR delivers and collects your vehicle free of charge throughout Agadir. Arriving as a family at Al Massira Airport? Our agent meets you directly at baggage claim. Staying at a beach hotel in Founty or an apartment in Hay Mohammadi? We come to you. Drop-off happens at the same location or another agreed point — whatever works best for you.
Absolutely — it's actually one of FBM CAR's strongest points. We know what it's like to arrive with suitcases, a pushchair, and tired children after a long flight: the last thing you need is to go fetch your car from a distant agency. Our team comes to your address — apartment near the centre, riad in the old neighbourhood, villa towards Agadir Oufella — for a handover with zero unnecessary movement.
No stress. FBM CAR allows a six-hour grace period with no extra charge. We know that family days out in Taroudant or Paradise Valley can run long — that's what holidays are for! If you think you'll go beyond that, call us at +212633009207 or send a WhatsApp message: we always sort it out amicably.
Yes. If your family trip ends in Marrakech, Essaouira, or Casablanca, FBM CAR can arrange a drop-off in another city with a small logistics supplement. This is convenient for families who fly into Agadir and depart from a different airport. Write to contact@fbm-car.com with your dates and destinations for a quick quote.
You must be at least 22 years old and hold a valid driving licence. This rule applies to all drivers listed on the agreement. If several family members wish to take turns driving — parents, grandparents, an uncle or aunt — let us know at booking so we can list everyone correctly on the contract.
Yes, no problem at all. For a family trip, it's often useful for two adults to be able to drive, especially on longer journeys like Agadir–Taroudant or Agadir–Paradise Valley. Mention the co-driver's name at booking or at handover and we'll add them to the contract right away. The only condition: they must also meet the age and licence requirements.
Yes, FBM CAR welcomes pets on board. Many families travel with their dog or cat — and we understand it's sometimes impossible to leave them behind. We simply ask that the vehicle is returned clean. A thorough cleaning fee may apply if significant pet hair or dirt is found at return. If in doubt, opt for a spacious SUV for more comfort, especially on the road to Tiznit or Tifnit.
Absolutely. Extended rentals are actually our speciality during the summer months and school holidays. Many families from Agadir, Tiznit, or Taroudant return to Morocco for a month or two and need a reliable car for the whole stay. FBM CAR offers sliding rates per week and per month — the longer the period, the lower the daily rate. Contact us at contact@fbm-car.com for a tailored quote.
FBM CAR maintains a fleet designed with families in mind: compact city cars for couples travelling light, spacious 5-door saloons for 4–5 passengers with suitcases, sturdy SUVs for mountain roads towards Paradise Valley or Imi Ouaddar tracks, and 7-seat people carriers for larger family groups. If you're arriving with lots of luggage or travelling in numbers, mention it at booking: we'll point you to the most suitable vehicle.
Yes. Child safety on board is a priority for FBM CAR. We provide approved baby seats, booster seats for older children, and GPS units on request. Mention your children's ages and your needs in your booking message — WhatsApp at +212633009207 or email at contact@fbm-car.com — and we'll prepare the vehicle accordingly before delivery.
Yes, and this is non-negotiable at FBM CAR. Every vehicle is thoroughly cleaned between rentals — interior vacuumed and disinfected, windows cleaned, seats stain-free. A basic mechanical check is carried out regularly to ensure brakes, tyres, and lighting are in perfect order. When you get in with your children, you're getting into a car that's ready and safe.
We are always reachable — it's a promise FBM CAR takes seriously. Whether it's a breakdown, a puncture on the Tiznit road, an accident, or a simple question about your route, call us directly at +212633009207 or send a WhatsApp message to +212633009207. A dedicated assistance number is also provided at vehicle handover. With children on board, responsiveness is not something we take lightly.
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